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This diploma course equips learners with the practical knowledge and professional skills required to manage modern offices and perform secretarial duties effectively. From time management and records handling to customer service and professional communication, students will master a wide range of administrative functions. The course blends theory with real-world applications, preparing participants to work confidently as office managers, secretaries, or administrative assistants in any professional setting.


Key Skills You Will Gain:

  • Office & records management

  • Appointment scheduling & meeting organization

  • Time & task management strategies

  • Verbal and written communication

  • Professional email writing and call handling

  • Reception duties and visitor management

  • Filing systems and office equipment

  • Leadership and problem-solving skills

  • Customer service and public relations

  • Secretary and company secretary roles

Course Content

Chapter One : Introduction to office Management
casharka 1aad – definition of Office Management
Casharka 2aad Definition Of Office
Casharka 3aad- Importance Of Offices
casharka 4aad- Office Manager
casharka 5aad- Record Management
casharka 6aad- Filing
casharka 7aad- Classification Of Files
Chapter Two-Mail And Mailing procedure
Casharka 1aad- definition Of Mail
casharka 2aad – Importance Of Mailing service
casharka 3aad- Handling of Incoming Mail
casharka 4aad- Handling Of Outgoing Mail
Casharka 5aad- handling Of electronic Mail
Chapter-3-Modern-Office-Equipment
Casharka 1aad – Office Automation
Casharka 2aad- Office Mechanization
Casharka 3aad- Objectives of Mechanization
Casharka 4aad- Factors for selecting Equipment
Casharka 5aad- Types Of Office machines
Chapter-4-Office-Location-and-Office-Layoutt
Casharka 1aad- Office Location and Layout
Casharka 2aad _ Office Location key principles
Casharka 3aad- Office Layout key Principles
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